Refund Stacker Billing Guide
Refund Stacker has upgraded the billing process to simplify your experience. We've transitioned from manual monthly invoicing to automated monthly payments using Stripe, making payments seamless and hassle-free.
This article explains the new process, how to add and manage your payment methods, and provides answers to common billing questions.
Billing Process Overview
Automatic Monthly Billing: Payments are securely processed each month using Stripe.
Payment Methods: You can use credit/debit cards or bank accounts (ACH).
Billing Calculation: Refund Stacker charges a fee of 25% of all refunds successfully recovered. You are billed only after it is confirmed that Walmart has issued your refund, as reflected in the Settlements or Payment (Reconciliation) Report.
What's New with Billing?
Previously, Refund Stacker sent manual invoices each month , and customers would manually processed payments. Now:
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Payments are automatic using Stripe, a secure online payment platform.
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You must save a payment method (credit/debit card or bank account) to ensure uninterrupted service.
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Manual payments are no longer required, streamlining the billing process.
For New Users: Setting Up Your Billing
When you sign up for Refund Stacker, you'll be prompted immediately to set up your billing information. Follow these steps:
After creating your Refund Stacker account, a prompt to add a payment method appears.
Choose Credit/Debit Card or Bank Account (ACH).
Fill out the required information securely and accurately.
Click Save.
Your payment method will be securely stored, and your billing will automatically occur monthly from your signup date.
For Existing Users: Transitioning to Automatic Billing
If you previously received manual invoices, you'll need to add your payment information once you log in:
Log into your existing Refund Stacker account.
You will automatically see a prompt to add a payment method.
If you do not see this prompt, navigate to the Store Details page, where you will see a button labeled Continue. Click Continue.
Enter your payment details and securely save them.
Once added, your payments will automatically process monthly on your usual billing date, and manual invoices will no longer be required.
Managing or Updating Your Payment Method (In Progress)
Paying Due or Overdue Invoices
If your account has a due or overdue invoice, follow these steps to resolve it:
Log into your Refund Stacker account.
Navigate to the Statements page.
Use Statement Status filter to identify Open or Overdue invoices.
Click the Invoice icon
next to the selected invoice.You will be redirected to our payment processor, where you can securely complete the payment.
Promptly resolving overdue payments ensures uninterrupted service.
Common Billing Questions (FAQs)
What payment methods does Refund Stacker accept?
Credit/debit cards and bank accounts (ACH transfers).
How is my bill calculated?
Your bill is calculated as 25% of all refunds successfully recovered for your account. You are charged only once Walmart has confirmed your refund on the Settlements or Payment (Reconciliation) Report.
Is my payment information secure?
Yes, payments are processed securely via Stripe.
How can I view my billing history or invoices?
Invoices and billing history are always accessible in your dashboard under Statements https://app.refundstacker.com/statements .
What should I do if my automatic payment fails?
You’ll be notified to update your payment method immediately. Once updated, the system will automatically retry the payment.
Need Additional Help?
For assistance with billing or payments, contact our Refund Stacker Support Team at support@refundstacker.com.
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